Privacy Policy
This policy explains how OSCELab collects, uses, and stores information when you use our web and mobile apps.
Information we collect
- Account data, including your email address, password hash, and app account token used to link app store purchases.
- Profile inputs such as performance insight instructions you choose to save.
- Learning activity and content, including quiz answers, scores, marksheets, conversation transcripts, AI prompts you submit, and generated outputs.
- Uploads and documents, including files you upload, file metadata, extracted text, OCR text, summaries, and generated learning assets.
- Device and usage data such as session cookies, IP address, user agent, request IDs, error logs, usage telemetry, and device tokens for notifications.
- Payment and subscription identifiers from Stripe and app stores (for example customer, subscription, and transaction IDs). We do not store full card numbers.
How we use information
- Provide the service, authenticate sessions, and manage subscriptions and entitlements.
- Generate learning content, feedback, and performance insights.
- Enable voice conversations and store related transcripts for review and scoring.
- Send transactional and support emails such as welcome and password reset messages.
- Monitor reliability, diagnose issues, and protect the platform from misuse.
How we share information
We share data with service providers that help us operate OSCELab, including:
- Payment processors (Stripe and app stores) to process subscriptions and purchases.
- AI and voice providers (OpenAI, DeepSeek, Retell, and Vapi) to process prompts, transcripts, and voice interactions.
- Email delivery providers to send account and support communications.
- Infrastructure providers that host and secure our services.
We may also share information if required by law or to protect the safety and integrity of our services.
Sensitive information
OSCELab is for education and exam preparation. Please avoid submitting real patient identifiers. If you choose to include sensitive information in your inputs or uploads, it will be processed and stored as part of your learning activity.
Data retention and choices
We retain information for as long as your account is active or as needed to provide the service, comply with legal obligations, and resolve disputes. You can update your profile and control notification permissions in your device settings. You can delete your account from the Profile page in OSCELab. For access or correction requests, contact us at [email protected].
Contact
Questions about privacy? Email us at [email protected].